Business phone systems
Traditional PBX, VoIP or cloud phone systems, from one user to thousands.
Safire Business Services · Phones and contact center
Business phones and contact centers that answer every call.
From a few desk phones to a contact center with AI agents, we design and set up the system, connect it to the tools you already use, and make sure customers reach a person, or a capable virtual agent, fast.
Oklahoma City metro, with project work across Oklahoma and the Dallas area.
What we do
Every channel your customers use
Microsoft Teams Phone
Teams Calling Plans, Direct Routing and Operator Connect, with E911 set up to meet the rules.
Contact center
From basic ring groups and call queues to interactive voice response and conversational AI.
AI voice and chat agents
Virtual receptionists that answer and route calls, plus AI agents for text, WhatsApp, social and web chat that can answer questions, take orders and update tickets.
Integrations
Call recording, speech-to-text, after-hours answering, and connections to your service management system and other business tools.
Omnichannel
Voice, email, web chat, text and social messages handled in one place, so nothing falls between channels.
Case study
A six-agent contact center for a home services company
A home services company had just bought an existing business and needed a contact center in the building: up to six agents, call queueing, interactive voice response, a connection to their ServiceTitan service platform, and AI virtual agent capabilities. We gathered requirements, chose a VoIP platform and desk phones, configured and tested the system, the IVR and the virtual assistants, and set the phones up remotely once they were plugged in. Read the case study → · IVR and AI in home services →
How it runs
Requirements first, then the platform
- 1
Requirements
How calls and messages come in today, who answers them, and what has to connect.
- 2
Design and estimate
The right platform, call flows and AI agents for your size, with a written estimate.
- 3
Set up and test
Numbers ported, phones and call flows configured, AI agents trained and tested before go-live.
- 4
Support
Changes to call flows, hours and agents as your business changes.
Why Safire Business Services
Enterprise telephony experience, sized for your business
Over 30 years
Our founder spent over two decades with large consulting and services firms designing Teams telephony, contact center and E911 solutions.
AI agents in production
We design and train AI agents for voice, text and chat, and we run them in our own businesses.
Works with your tools
Connections to the service management, scheduling and business systems you already use.
Veteran-owned and local
Based in Edmond. We answer the phone.
Questions
Can we keep our phone numbers?
In most cases, yes. Numbers can usually be ported to the new system.
Do we have to use Microsoft Teams?
No. We work with Teams and with other VoIP and cloud phone systems, and recommend the one that fits.
Can an AI agent just handle after-hours calls?
Yes. An AI agent can take after-hours calls only, or help scale the whole contact center.
What size businesses do you work with?
Mostly small and mid-sized businesses, typically up to around 100 employees.
Do you work outside Oklahoma City?
Yes. We travel for project work across Oklahoma and the Dallas area; travel for project work is billed to the project.
Talk about your phones
Tell us how many people answer calls, what system you use today, and what is not working.
Prefer to talk first? Book a 30-minute call, or call (405) 766-5105.
Brand and product names are trademarks of their respective owners and are used only to describe the tools we work with. Safire Business Services is not sponsored or endorsed by these companies except where we state a program membership.