Home Services Company
Safire Solutions worked with a small home services company. This company had just purchased an existing business and wanted to set up a new contact center within the building. They wanted a phone system to support up to 6 agents, call queueing, and interactive voice response, integrate with their existing ServiceTitan service management platform, and have AI virtual agent capabilities. We worked with them to gather their requirements and chose DialPad as the VOIP platform and Yealink phones for the agents. We configured and tested all the DialPad settings, IVR, and Virtual Assistants. We had set up remote access to their network, could connect to the phones remotely, and fully configured them after they were plugged into the network.