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Voice and Contact Center Solutions

All companies must have multiple channels of communication with existing and potential customers. In addition to traditional telephony, we can design and implement omnichannel communication solutions that integrate with CRM and ITSM systems, marketing analytics tools, and buyer intent tools. These omnichannel solutions, incorporating web chat, MMS/SMS, email, and social and nontraditional voice services like Telegram and WhatsApp, can be AI-driven for both conversations across channels as well as to create and enable complex workflows. 

Telephony

Traditional PBX, VOIP or Cloud systems for 1 user to thousands of users. 

Contact Center

Basic Ring Groups to IVR to Conversational AI, Generative AI, AI-based Virtual Agents, and AI Conversational Action.

Telephony Integrations

Integration with Call recording solutions, speech-to-text and text-to-speech tools, after-hours answering services, and AI-based Virtual Assistants. 

Contact Center Integrations

Integration into CRM, ITSM, Market Intelligence, and Buyer Intent tools. Native and third-party Omnichannel solutions via MMS/SMS, voice, web chat, web forms and social channels.  

Automation and Workflows

Complex intelligence and AI built into contact center solutions to work in tandem with AI built into CRM, ITSM, and other back-end systems to automate complex workflows

Ai Agents

From basic Virtual receptionists who answer and route calls to complex Conversational AI that is almost indiscernible from human speech and enabled for Conversational Actions and most everything in between, Along with voice, we can also deploy AI-powered MMS/SMS bots, WhatsApp bots, social media bots, and web chatbots that can respond to customers, place orders, open tickets, and relay ticket status to customers all enabled by AI Conversational Actions.