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AI Augmented Contact Center Solutions

Let us help you revamp a current contact center solution, or implement a new one. We have over 30 years experience with omnichannel contact center deployments and have been designing and deploying AI virtual agents for multiple channels- Voice-chat-web- longer than ChatGPT.

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30+
Years Experience
150+
Contact and Call Centers Deployed
25+
Contact Centers augmented with AI

Omni-Channel Call Centers

From Simple inbound IVR for less than 5 agents to outbound auto dialers to full CRM, Service Management and ERP integration for hundreds of global agents across multiple communication channels—voice, email, web, chat, social, SMS, WhatsApp, Telegram, and everything in between—you can read more about our contact center and telephony experience here.

Experience Across Industries and Contact Center Purpose

We have helped manufacturing organizations, big box retailers, state and federal agencies, pharma, finance, and other industries maximize the effectiveness of their contact centers. Whether that contact center be focused on customer service, sales, or marketing. Safire Business Services brings depth of experience to ensure your needs are met. you can read more about our contact center and telephony experience here.

Artificial Intelligence

We have designed and trained Generative AI to perform tasks from simply taking information and updating a CRM, to interact with customers to give real time update on service tickets or orders to fully human like interaction with virtual agents that can upsell and cross sell across web chat, email, voice (telephone), social, SMS and WhatsApp/Telegram channels. If you want a Virtual Agent to just handle after-hours calls, or if you want to scale out your contact center capabilities and capacity, truly, we can help. you can read more about our contact center and telephony experience here.

Our Founder and Principal Architect

Jesse has over 30 years of experience designing and implementing enterprise-class Microsoft Solutions. Jesse has spent over 2 decades in large IT consulting firms like Accenture as well as the services businesses of AT&T and NTT, designing and deploying contact center and AI solutions. All while helping organizations drive the most from their investment and meeting regulatory and compliance requirements for their specific industry. Jesse holds a Bachelor of Science in Computer Science, a Master's in Business Administration, and a Master's in Legal Studies. 

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Jesse

Principal Architect

Schedule a call with Jesse

Let's have a 30 minute conversation about your goals and now we can help you achieve them.